Frequently Asked Questions

Everything you need to know about your Ascend Labs experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our specifications for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Ascend Labs, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

Order modifications are possible within 1 hour of placement. After this window, our warehouse begins processing and we are unable to make changes.